General Manager Member Experience

Invercargill Based Senior Executive Role

Invercargill, New Zealand

Reference: 5737015

SBS is a proud New Zealand owned Mutual Bank who's been helping New Zealanders achieve their goals for over a 150 years.

With branches, people and 24/7 banking right across New Zealand, we're unique in that we are owned by our customers with the simple purpose of adding real value and enabling them to realise their financial goals. Everything we do, every decision we make, is all about our customers.

We sincerely believe our people make the difference in enabling us to deliver on this. Our purpose and our values are at the heart of everything we do and this results in a caring, inclusive, familial culture where our team members strive to do their best to deliver value for our customers.

If this environment appeals to you and you're looking for your next career challenge in the banking industry, then this opportunity could be for you! The winning team at SBS Bank are looking for a senior executive to take charge of our Distribution Business maximising optimal utilisation of all channels to achieve the best outcomes for our customers. This role is key in further positioning SBS as a highly competitive player, helping New Zealanders into their homes.

Based out of our Head Office in Invercargill, the role reports directly to the SBS Group Chief Executive and you will be part of the Executive Team responsible for the overall strategic positioning of the Bank. You will have strong leadership, substantial banking and finance experience, along with extensive demonstrated sales and marketing experience within the banking industry. The ability to "think on your feet" and with a natural ability to influence others, you are able to foster strong relationships both internally and externally. You will have a keen business sense and have your ‘finger on the pulse' in terms of latest developments in the banking and financial services industries.

Join a growing organisation that is committed both to our customers and your success. Contact us today!


Applications Close: 06 Dec 2021


We want to help you shine, so read all about how we get new people on board

Thanks for thinking about sharing your talent with our team. To help you really shine through the application process, here’s what you need to know:

What you need to apply

  • To be legally entitled to work in New Zealand or hold a relevant work visa. If you don’t have either of these, you won’t be considered.
  • Approx 5-10 minutes to complete the online form.
  • A cover letter, CV (and sometimes other supporting documents) as a PDF, .doc. or docz format – each under 4MB - ready to load.

What to expect

  • We may phone you if we’d like more information.
  • If you’re asked to an interview, we’ll ask ‘behavioural based’ questions’ – so come ready to share examples of how you’ve used your skill, ability or knowledge in different situations.
  • For some roles we’ll ask for a presentation – but don’t worry - we’ll give you lots of notice if that’s the case as we want to see you at your best.
  • We’re ready to be wowed – that doesn’t mean a song and dance routine - it just means we want to get excited about what you can bring to SBS and what we can do for you.

If we take a shine to you and you make it to the final stages

We want to make sure we’re right for each other:

  • You’ll be asked to complete a psychometric test which covers things like numeric and verbal reasoning ability and for some roles a personality assessment. Don’t panic, just be yourself!
  • We’ll speak to your referees – it will help us clarify some stuff. And who doesn’t love to hear great people stories – it makes our day!
  • If there’s a job offer, it will be subject to satisfactory Ministry of Justice, Credit, and Identification Checks. Our Members trust us so it’s vital our people provide the highest level of integrity and professionalism. 
  • We’ll keep in touch.        
  • The SBS story

    Learn about our History

  • Benefits and perks

    What we love doing at SBS to keep a smile on our team’s dial.

  • Get in touch

    Got a question or want to talk to us? We’d love to hear from you.