Service Consultant - Part-time

Part-Time Service Consultant - Hamilton Branch

Hamilton, New Zealand

Reference: 5325977

Kiwis supporting Kiwis! SBS is a proud New Zealand owned Mutual Bank who's been helping New Zealanders achieve their goals for over 150 years. We believe wholeheartedly, that we have a duty and a desire to consider the wider community and the part we can play as a good corporate citizen.

With branches, people and 24/7 banking right across New Zealand, we're a mutual bank owned by our Customers and here for New Zealanders. Everything we do, every decision we make, is all about our customers.

Our people truly make the difference. Our values are at the heart of everything we do and this seen through our caring inclusive familial culture where our team members want to Stay, Say and Strive.

We have a part-time opportunity in our Hamilton branch for Service Consultant. This role provides a warm welcome for all visiting Members and is key in helping members with transaction processing, quality customer service and active promotion of products and services.

To be successful in this role you will need previous customer service experience, with the ability to work in a consistently evolving and changing environment. A keen digital advocate who is keen to learn.

You will have excellent and well-developed numeracy and literacy skills as well as a high level of accuracy and attention to detail and enjoy being part of a fun team.

The hours of work are 30 hours a week over 5 days.

Please apply today if this sounds like you!


Applications Close: 18 Jan 2021


We want to help you shine, so read all about how we get new people on board

Thanks for thinking about sharing your talent with our team. To help you really shine through the application process, here’s what you need to know:

What you need to apply

  • To be legally entitled to work in New Zealand or hold a relevant work visa. If you don’t have either of these, you won’t be considered.
  • Approx 5-10 minutes to complete the online form.
  • A cover letter, CV (and sometimes other supporting documents) as a PDF, .doc. or docz format – each under 4MB - ready to load.

What to expect

  • We may phone you if we’d like more information.
  • If you’re asked to an interview, we’ll ask ‘behavioural based’ questions’ – so come ready to share examples of how you’ve used your skill, ability or knowledge in different situations.
  • For some roles we’ll ask for a presentation – but don’t worry - we’ll give you lots of notice if that’s the case as we want to see you at your best.
  • We’re ready to be wowed – that doesn’t mean a song and dance routine - it just means we want to get excited about what you can bring to SBS and what we can do for you.

If we take a shine to you and you make it to the final stages

We want to make sure we’re right for each other:

  • You’ll be asked to complete a psychometric test which covers things like numeric and verbal reasoning ability and for some roles a personality assessment. Don’t panic, just be yourself!
  • We’ll speak to your referees – it will help us clarify some stuff. And who doesn’t love to hear great people stories – it makes our day!
  • If there’s a job offer, it will be subject to satisfactory Ministry of Justice, Credit, and Identification Checks. Our Members trust us so it’s vital our people provide the highest level of integrity and professionalism. 
  • We’ll keep in touch.        
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